Refund policy

We stand behind everything we do and value your satisfaction above all else. We handle each return request on a case by case basis to ensure you have the best Hailed Experience. You can always contact us for any return question at info@hailed.ca.

Refunds

Refunds for Goods

Refund requests must be made within 30 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good is broken;
• Good does not match description;
• Good is the wrong size; or
• Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:

• Sale items;
• Gift cards; and
• Perishable items.

Returns

Returns can be made in person at the following location(s): Hailed Coffee - Riverdale: 801 Gerrard St E, Toronto, ON M4M 1Y5, Canada.

Returns can be made by mail. To return a good by mail, follow the following procedure:

• Your item must be in the same condition that you received it, unused, and in its original packaging.
• Ship the items to 801 Gerrard St E, Toronto, ON M4M 1Y5, Canada